Thrive Professionals:
I hope your summer is off to a great start. Recently we had the privilege to hear Dr. Bryan K. Williams the "Customer Service Expert" speak on Service SuperSTARS.
I wanted to recap some of my learnings as today's blog.
There are 6 Habits of a "Customer Service SuperSTAR".
Habit #1: How (and who) will I "WOW" today?
This was a good reminder, if you don't plan your day and the intentions of it you will will most likely not succeed.
Habit #2: Identify Customer Preferences
I took this thought as if you are not a good listener then you can easily miss what the customer really wants and needs.
Habit #3: Give Teammates Recognition
We tend to look over our own team. This goes back to the golden rule. Treat people the way you want to be treated.
Habit #4: Be an Ambassador
We are all in this together. It is not an us vs. them amongst the company. Speak positive at all times about your team and business. Your passion will show through.
Habit #5: Personal Service Standards
I loved this thought from Dr. Williams. What makes you particular different than anyone else? What do you do consistently with our fail each day to ensure flawless customer service?
Habit #6: Complaint Ownership
Follow through is the key to success in customer service. This stepped seems to be forgotten in most cases. I believe it can make or break a business.
Overall, I was able to take away some key reminders as well as new thoughts on the difference between just customer service and truly how to be a customer service superSTAR.
Thanks Dr. Williams for sharing your time, experience, and talents with Nashville.
Thriving Together!
